Benefits to Our Clients

The benefits of our approach and solutions we have developed for organisations includes; Consistency across the organisation in M&E processes and outputs Access to a team of proven professionals, led by a dedicated client manager that knows and understands your organization and its objectives E See more details

Technology Solution

Our technology solution is an easy to use secure web based application that supports the end-to-end management and tracking of performance and outcome based initiators. It provides a flexible approach to creating and managing indicators, key performance information is easy to access and displayed on See more details

Monitoring and Evaluation

The provision of a team of highly experienced professional independent monitors and evaluators who are ready to assist in monitoring your projects on a regular, on-going basis for the duration of the project. The definition of performance an outcome based indicators that underpin effective monitori See more details

Defining Indicators

Attention: open in a new window. PrintE-mail

Defining quality performance and outcome based indicators is a critical aspect for an effective monitoring and evaluation plan. This is a challenging task as it requires agreement across multiple stakeholders each with their own viewpoint and objectives. Effective monitoring implies focusing on indicators on all aspects and stages of the project including input indicators (resources: time, money, material and staff), process indicators (leading from resources to results/outputs), action/output indicators (leading from action to results/outputs), outcome indicators (leading from results to purpose/outcome) and impact indicators (leading from purpose to the attainment of the overall objective). Elements dealing with outcome and impact indicators obviously fall into the category of evaluation.

Emphasis, consequently, has focused on the development of what has been termed ‘SMART’ indicators: Specific, Measurable, Achievable, Relevant and Time-bound. The focus has been perceived both as the formulation of SMART objectives or as the determination of "SMART" indicators. In the first case, since objectives already include a timeframe and baseline and target values, indicators are formulated as variables while in the second, the variable is completed with a timeframe, a baseline and target values. The essential point is that indicators are more specific and include information about target groups and what needs to be achieved for these target groups.

Obviously, "SMART" objectives and/or indicators play an important role in result-based management and in the discussion on accountability. When to become SMART during the formulation of the intervention logic (activities, results, objectives and goals) or while formulating the indicators, is of less importance.

There also needs to be a clear distinction between qualitative and quantitative indicators and assessment in these terms. Defining outcome based indicators is especially challenging as these are less tangible and are often ambiguous or loosely defined. Such indicators are difficult to measure and need to be clarified or decomposed into a suitable structure for the project.

Our general approach is to use SMART indicators that are specifically aligned to support the project and stakeholder requirements. This provides the primary link between the M&E service and the application that we aim to provide.